Service
WE SUPPORT YOU ALWAYS
PERFECT SERVICE IS PROMISED
Our After Sales Service department has the same objective as you: to achieve high and reliable performance throughout the entire life cycle of your equipment. Our global service team provides support with services and customised service products to guarantee and improve the performance of the machine. CMS Glass Machinery’s service philosophy is to ensure close cooperation, efficient communication and high flexibility.
PRODUCTION RELIABILITY – ANYTIME, ANYWHERE.
%100 CUSTOMER SATISFACTION!
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MAXIMUM RELIABILITY AND A LONG-TERM OPERATIONAL AVAILABILITY
Whether you need prompt assistance over the telephone, e-mail, remote support request, replacement of a particular component, an inspection or maintenance, our service teams act quickly and provide you with first-class support, round the clock, at any location and over the whole life-cycle of your installation. We always endeavour to keep your total cost of ownership as low as possible.
PERSONAL CONTACT
Planning of a modern glass processing factory requires good attention and experience. Right from the start of the planning phase of your equipment, you will have your own direct service contact helping you throughout.
GLOBAL REMOTE SERVICE
Fast support around the globe: Our remote control system enables remote diagnostics, troubleshooting and maintenance of your system in real time. Furthermore our service engineers and technicians on site support you as required.
PRODUCTION RELIABILITY
During unplanned machine downtimes you need quick solutions. We are here to support you remotely or on site to ensure that you will be able to fulfil your production goals. If necessary, we will make sure that spare parts are delivered quickly.
WE HAVE CREATED PROFESSIONAL
SERVICE FOR OUR CUSTOMERS
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MAINTENANCE
Our maintenance program ensures that your equipment runs at its highest performance. Our technicians carry out visual and safety inspections, supply and exchange spare parts, check tools and assist you in running your machine. Test runs and parameter adjustments enable continuous optimisation and increased efficiency.
FIELD SERVICE
In emergency situations, such as machine breakdowns, immediate help is required. Our after sales service technicians guarantees fast support whenever needed. After resolving the problem, our service technician will consult you on how to prevent and correct the machine error and carry out a visual inspection before leaving your site.
PRODUCTION SUPPORT
A successful start and highest efficiency right from the beginning: Our technicians support your production team in commissioning your system. In addition to the machine-specific expertise, your operators benefit from a maintenance activities, error analysis and troubleshooting. Your team and your equipment will be perfectly prepared for reliable production.
SPARE PARTS
Efficient spare parts management is essential for a successful machine operation. Our experts analyse every machine component and evaluate the wear for unexpected failure and effect on the equipment. Based on the evaluation, we provide you with a spare parts recommendation containing all critical components for warehousing and maintenance.
TRAINING
Every machine require well-trained personnel. Our training programs prepare your operators, technicians and production managers to work safely and efficiently with the equipment. By training, you will learn everything about safety, troubleshooting, machine operation, maintenance, cleaning, calibration and spare parts of your equipment.
REMOTE SUPPORT
In order to provide fast and efficient remote support, we have developed remote control access system, which enables our software engineers to solve software and mechanical problems without having to wait for a technician to visit your factory. We offer and ensure a secure connection upon receiving a service request from your production team.
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